“Apps that get acquired don’t last.”

Mailbox, the app that single-handedly revolutionized emails & productivity apps on mobile, is being shut down by its parent, Dropbox. They’re also shutting down Carousel, the excellent but under-used photo management app. Carousel’s core focus around photos will stay inherent to Dropbox, although features such as Flashback and Shared Albums will not make it to …

How to make customers happy (using your support team)

In the past, I’ve written about how Customer Support should be a part of your Marketing effort. Customer support can make or break small businesses, and has a powerful impact on the outcome, successful or not, experienced by younger companies: every praise matters, and any customer with a high enough number of followers can help …