Hi, I'm Tibz 👋
I'm Thibault — but most people call me Tibz. I'm an international Customer Experience expert, and I help teams keep their customers happy, loyal, and growing. Let's work together!
About
A decade spanning hands-on delivery and senior CX leadership
I'm a multi-cultural customer experience expert with over a decade of experience across Customer Success, Account Management & renewals, and Support. I'm equally comfortable hands-on in the day-to-day and operating at a senior level — overseeing the whole customer journey, from aligning with business sponsors and executives to coaching junior teammates and champions on how to get the most from their tools. Outside of work, I'm a huge sports fan, so it's always great to work with companies in the sports industry — talking with insiders and fans alike, and helping teams build innovative new products in this space.
What I do
Three ways I can help
Customer Success & Account Management
I own the customer relationship end to end — building trusted partnerships and taking a consultative approach to your goals as the dedicated point of contact. Beyond day-to-day success, I handle the commercial side: renewals, upsells, and account growth, plus the stakeholder management that keeps executives, procurement, and champions aligned. The result is less churn, protected revenue, and the voice of your customers heard internally.
Customer Support
I set up the tools, run the Help Desk day-to-day, manage tickets, and leverage automations to scale. I define the KPIs that matter, track them, and iterate — so support keeps getting faster and friendlier.
CX Leadership & Enablement
I can plug in operationally or steer the whole customer experience at a senior level — from setting direction with business sponsors and executives, to coaching junior teammates and customer champions on how to get real value from the platform. I leave behind the scalable playbooks and resources that let a team keep delivering long after the handover.
Tools & Platforms
