I’ve worked for Realmac Software between July 2013 and June 2015, my role has encompassed Marketing and Support alike.
On a day-to-day basis, my role is to provide assistance to the customers of our products, it ranges from Social Media support to more in-depth troubleshooting via detailed steps to get back on track. These can also include download links, screenshots, or screen recordings, when needed.
My responsibilities also include working closely with the QA manager to determine the cause of an issue and try to replicate bugs. We then coordinate to bring bugs to the attention of our developers.
My work also includes copywriting and content creation, whether to write a blog post on the companys blog, or to write down support documents, FAQs, and Knowledge Base articles.